Privacy Policy

01 Information We Collect

Editaro Media collects personal information necessary to provide our services, communicate with clients, and operate our business effectively. We collect only what we need and nothing more. The categories of information we may collect include:

Identity and Contact Information: Your name, the name of your business or organization, job title or role, email address, phone number, and physical mailing address. This information is collected when you submit an inquiry, create an account, or engage our services.

Project and Business Information: Details about your media projects, content requirements, format specifications, target platforms, timelines, and any technical briefs you provide. This information is collected as part of the service delivery process.

Payment and Financial Information: Billing address, invoicing details, and transaction records related to services rendered. We do not store full credit card numbers or banking credentials. Payment processing is handled by third-party payment processors subject to their own security standards.

Communications Data: Records of correspondence between you and Editaro Media, including email communications, inquiry submissions, feedback, and support requests.

Technical Data: When you visit our website, we may automatically collect certain technical information including your IP address, browser type and version, operating system, referring URL, and page interaction data through standard web analytics tools.

Media Assets: Source files, raw video materials, audio files, and other media assets you submit for editing and formatting services. These are treated with the highest level of confidentiality and are used solely for the purpose of performing contracted services.

02 How We Collect Information

We collect personal information through the following channels and methods:

• Direct Submissions: Information you provide when completing our contact or project inquiry forms, sending emails, or communicating with us by phone.
• Service Delivery: Information provided during the course of project engagement, including project briefs, source materials, feedback, and revision requests.
• Website Analytics: Automated collection of technical data through standard analytics tools as you navigate our website. This data helps us understand how visitors interact with our site and improve the user experience.
• Payment Processing: Financial information collected during payment transactions through our payment processing partners.
• Business Records: Information generated through the normal course of business operations, including invoicing, project documentation, and client correspondence.

We do not purchase or acquire personal data from third-party data brokers or list providers. We do not use deceptive means to collect personal information.

03 How We Use Your Information

Editaro Media uses the personal information we collect for the following specific purposes:

• Service Delivery: To process your project inquiries, prepare project proposals, perform contracted editing and formatting services, and deliver completed work product to you.
• Client Communication: To respond to your inquiries, provide project updates, request clarifications, and communicate regarding deliverables, revisions, and approvals.
• Invoicing and Payment: To generate invoices, process payments, maintain financial records, and comply with applicable tax and accounting requirements.
• Service Improvement: To analyze patterns in how our services are used, identify areas for quality improvement, and develop new service offerings that better serve our clients' needs.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and governmental requests, and to protect our legal rights and interests.
• Security: To detect, prevent, and address fraud, unauthorized access, and other security threats to our systems and services.
• Business Communications: To send you relevant information about our services, updates to our policies, and occasional information about new offerings that may be relevant to your needs. You may opt out of non-essential communications at any time.

We do not sell your personal information for advertising purposes, use your information for automated decision-making that produces legal effects, or process your information in ways incompatible with the purposes described in this policy.

04 Legal Basis for Processing

Editaro Media processes your personal information based on the following legal grounds, depending on the nature of the processing activity:

• Contractual Necessity: Processing your information is necessary to perform the services you have engaged us to provide or to take steps at your request prior to entering a service agreement.
• Legitimate Interests: We process certain information based on our legitimate business interests, including operating and improving our services, maintaining business records, and communicating with clients, where such interests are not overridden by your rights and interests.
• Legal Obligation: Some processing is necessary for us to comply with our legal and regulatory obligations, including tax record-keeping and responding to lawful government requests.
• Consent: Where required by applicable law, we will seek your explicit consent before processing your personal information for specific purposes, such as sending marketing communications.

05 Information Sharing and Disclosure

Editaro Media does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service Providers: We may share necessary information with carefully selected third-party service providers who assist us in delivering our services, including cloud storage providers, project management tools, and payment processors. These providers are contractually obligated to maintain confidentiality and use your information only for the purposes we specify.
• Legal Requirements: We may disclose your information when required by applicable law, court order, subpoena, or governmental authority, or when necessary to protect the rights, property, or safety of Editaro Media, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our business assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections. We will provide notice of such transfers where required by law.
• With Your Consent: We may share your information for other purposes with your explicit prior written consent.

When we engage third-party contractors to assist with specific project components, we require them to maintain confidentiality and security standards consistent with this Privacy Policy and our contractual obligations to you.

06 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with applicable legal, tax, and accounting requirements, and to resolve disputes or enforce our agreements.

Our standard retention practices are as follows:

• Client Account and Contact Information: Retained for the duration of our business relationship plus five (5) years following the last service engagement.
• Project Files and Source Materials: Source materials submitted by Clients are retained for ninety (90) days following final delivery, after which they are securely deleted unless the Client requests earlier deletion or extended retention in writing.
• Financial and Invoicing Records: Retained for a minimum of seven (7) years to comply with applicable tax and accounting laws.
• Communications: Email and written correspondence is retained for three (3) years following the relevant project completion.
• Website Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely; identifiable session data is retained for a maximum of twenty-six (26) months.

You may request earlier deletion of your personal information, subject to our legal obligations to retain certain records. Deletion requests will be processed within thirty (30) days of receipt.

07 Data Security

Editaro Media implements reasonable and appropriate technical, administrative, and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, destruction, and loss. Our security practices include:

• Encryption of sensitive data in transit and at rest using industry-standard protocols;
• Access controls limiting access to personal information to personnel who require it to perform their job functions;
• Secure file transfer protocols for receiving and delivering media assets;
• Regular review of our security practices and service provider security standards;
• Employee and contractor training on data handling and confidentiality obligations.

While we take reasonable precautions to protect your information, no data transmission over the internet or data storage system can be guaranteed to be one hundred percent secure. If you have reason to believe that your personal information has been compromised, please contact us immediately using the information provided at the end of this policy.

In the event of a data security incident that is likely to result in a risk to your rights and freedoms, we will notify affected individuals as required by applicable law.

08 Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Right of Access: The right to request a copy of the personal information we hold about you and information about how we use it.
• Right to Correction: The right to request correction of inaccurate or incomplete personal information we hold about you.
• Right to Deletion: The right to request deletion of your personal information, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: The right to request that we restrict processing of your personal information in certain circumstances.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used, machine-readable format where technically feasible.
• Right to Object: The right to object to processing of your personal information where we rely on legitimate interests as our legal basis.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the information at the end of this policy. We will respond to all legitimate requests within thirty (30) days. We may require verification of your identity before processing certain requests.

09 Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our content. Cookies are small text files placed on your device by a website.

We may use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled without affecting website functionality.
• Analytics Cookies: Used to collect information about how visitors use our website, which pages are most frequently visited, and how users navigate through the site. This data is used in aggregated, anonymized form to improve our website.
• Preference Cookies: Used to remember your preferences and settings to personalize your experience on return visits.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. We do not use cookies to deliver targeted advertising or to track your activity across third-party websites.

10 Children's Privacy

Our services are intended exclusively for business clients and are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children or minors. If we become aware that we have inadvertently collected personal information from a person under the age of eighteen, we will take prompt steps to delete such information from our records.

If you believe that a minor has provided us with personal information without appropriate authorization, please contact us immediately using the information provided at the end of this policy.

11 Third-Party Services and Links

Our website may contain references to or links to third-party websites, tools, and platforms. This Privacy Policy applies only to Editaro Media and our direct operations. We are not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party services you interact with.

Third-party service providers engaged by Editaro Media to assist in service delivery, such as cloud storage, project management, and payment processing platforms, operate under their own privacy policies and security standards. We select providers that maintain appropriate security and confidentiality standards, but we cannot guarantee the practices of external parties.

12 Updates to This Privacy Policy

Editaro Media reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable laws, or the services we offer. We will notify you of material changes by updating the effective date at the top of this document. For significant changes, we will make reasonable efforts to notify active clients directly.

Your continued use of our services following any update to this Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.